Thousands of people,including a relatively small number from the UK, booked on Costa Concordia's cruises over the year will for obvious reasons not now be travelling on it. All will be offered alternatives on Costa Lines but some will inevitably decline and do something else. That's a reasonable choice in the circumstances and naturally they will get their money back.
But not all of it for all of them. If they had booked air tickets to and from the ports of embarkation and disembarkation separately, airlines will not be returning their cash. Some may be flexible on alternatives but others,reportedly including BA, are saying that they will not be doing refunds.
If you wondered what all those shiny,smiling,caring,professional people in the multi-million pound advertising campaigns are really all about when the chips are down, now you have a clue.
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